New around here and want to talk to us about getting a low-cost car insurance quote from Carrot®? Got a question about your existing Carrot insurance policy? Don't forget you can get a quote online or check out our FAQs page, but if you want to hear a friendly voice at the end of the line, feel free to get in touch in any of the ways listed below - we're a friendly bunch here at Carrot and love a good chat! And don't worry if you're running low on credit on your mobile - just let us know and we'll happily call you back.
0121 332 1223 (local call charges apply)
0333 355 1999 (local call charges apply)
0800 587 6817 (local call charges apply)
Monday to Friday, 08:30 - 18:00
Saturday, 09:00 - 13:00
24 hours a day, 7 days a week
When we're not manning the phones during office hours, we're usually checking out our Facebook and Twitter pages, so if you you've got a question when the sun goes down, why not look us up in the world of social media?
Carrot Risk Technologies Limited
Crewe Business Park
Complaints publication report
Period covered in this report: 01/07/2016 – 31/12/2016
|Number of complaints opened by volume of business|
|Product / Service Grouping||Provision (at reporting period end date)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Insurance and pure protection||15 complaints per 1000 policies in force||547||549||68%||31%||49%||Information, sums/charges or product performance|