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Carrot Help Centre

Thinking of changing your car?

If for whatever reason you feel it’s time for a change, these three easy steps will make changing your policy part-way through, a breeze:

1. Get in touch – once you know the registration number or have an idea what car you’ll be buying, and we can talk you through your options
2. If you decide to go-ahead, we’ll make an instant change to your policy
3. We’ll issue new documents to you with updated information

We’re a digital broker, so everything can be done on Web Chat.

Wondering about finding another provider?

We’ll support your decision to change providers and do what we can to help with the transition.

There are a few things to consider that can be avoided by updating your policy instead of cancelling it:

  • If you like to pay monthly, you won’t need to find a deposit for a new policy
  • You won’t lose the No Claims Discount you have built up so far
  • While there may be charges to update your policy, you won’t have to pay any cancellation fees

Whatever your plans, get in touch during our opening hours and we can work through it with you.

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