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Carrot Help Centre

Your first few days with Carrot


New driver illustration

Thanks for joining Carrot Insurance! We hope you’ll enjoy your rewards for better driving as much as we enjoy giving them.

Let’s get your policy up and running

First thing to remember is you’re insured from day one. But we need you to do a couple of things to finish activating your policy:

  • If you have our New Driver policy (black box), we’ll call you to arrange your black box fitting.
    If you haven’t heard from us within a few days, please call 0121 332 1223 and we’ll get it sorted.
  • Or if you have our Better Driver policy (app), you need to install the app and pair it with your vehicle.

You also need to send us a few documents. We need a photo of the front & back of your driving licence card, along with a download of your online driving licence summary (find out how).

How your rewards work

Every time you drive, you’ll get a Driving Style Score for that journey. Each journey contributes to your weekly score. The better your score, the more rewards you’ll get each week!

You’ll achieve a positive score if you:

  • Drive carefully
  • Stick to the speed limit
  • Avoid short unnecessary journeys
  • Avoid driving during high risk times (between 11pm and 7am).

Read more about rewards

Need any help?

If you’re having any trouble getting started, or something’s not quite right, get in touch.


Most commonly asked questions

Can't find what you're looking for?

Please call us on 0333 355 1725 or chat@carrotinsurance.com.