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Carrot Help Centre

Category: Black box

Self Fitted Device Tab

Carrot Insurance services offer a self-installation device called Theo. The Theo device is a… Read more ›

Hard Fitted Device Tab

Carrot Insurance services offer a hard fitted device called The T7. This device requires… Read more ›

Black box fitting

Please note: Failure to get your box fitted in the timeframe provided will result… Read more ›

Quick access to the dashboard

HAVPC Customers only. The dashboard is really easy to access from your mobile phone,… Read more ›

How do I access the dashboard?

If you can’t find this email, then as long as you have your email… Read more ›

What is a black box policy?

Black box insurance or telematics insurance can reward safe driving. Black box insurance is… Read more ›

What is telematics?

‘Telematics’ is just another word for the technology we use to record your journeys… Read more ›

I have a black box policy – how do Carrot Points work?

Carrot points are awarded each week if you achieve a green score (+5 or… Read more ›

What happens to the black box if I cancel?

We don’t continue recording your driving data after cancellation. But if you want to… Read more ›

What do I need to do when the installation technician comes to fit my black box?

Everything you need to know about having your black box fitted.

How private is the data recorded by my black box?

We’re serious about privacy. The data recorded by your black box remains private.

Is there an additional cost for the black box?

No. The device, plus installation and data costs, is included with your Carrot policy… Read more ›

If I have an accident and the black box is damaged, do I need to pay for a new one?

The cost of the a new black box would be classed as a repair… Read more ›

Can the black box be fitted to all cars?

Yes. The installation and activation of your black box is quick and easy, and… Read more ›

What data does the black box record?

The black box records your journeys and information about how you’ve been driving. This… Read more ›

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