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Carrot Help Centre

Category: Policy details

Would you like to give us some feedback?

We love getting feedback, it helps us grow and improve as a business. If… Read more ›

What does Brexit mean for my car insurance if I want to travel outside the UK?

On the 1st Jan 2021 the UK officially left the European Union (EU) and… Read more ›

Guaranteed Hire Vehicle cover

If you add Guaranteed Hire Vehicle cover to your Carrot Insurance policy and you… Read more ›

What’s included on the Key Cover?

We’ve all had those moments when we can’t find our keys and felt that… Read more ›

Our opening hours

If you need help with a new or existing policy, please contact us using… Read more ›

Get in touch on LiveChat

Our friendly Customer Services Agents are here to help on LiveChat during opening hours…. Read more ›

Thinking of changing your car?

If for whatever reason you feel it’s time for a change, these three easy steps will make changing your policy part-way through.

How do I get my policy documents?

We now send all your policy documents by email.

What if I change my car?

If you change your car, just let us know as soon as possible so… Read more ›

Do you offer breakdown cover?

Yes – we offer three levels of cover. If you’re part-way through your policy… Read more ›

What happens if I get a cracked windscreen?

Windscreen cover is included within your Carrot Insurance policy.

What’s included on the legal cover policy?

If you’re a new or existing policyholder we can add legal cover to your… Read more ›

Downloading your online driving licence summary

As part of the validation of your policy, we require a PDF of your… Read more ›

How do I change the address on my policy?

Just get in touch with us and we can change this for you. There… Read more ›

How does Carrot use my personal details?

We take data protection very seriously, and only use the personal information that you… Read more ›

How does my driving data affect my policy?

Any driving data collected each week will crystalise into a Driving Style Score. This… Read more ›

Can my insurance price go up?

In short, no! The price you pay when you take out your policy is… Read more ›

What if I exceed my annual mileage?

Don’t worry. Before you reach your agreed annual mileage, our Customer Service Team will… Read more ›

What if I need to increase my miles for the year?

It’s easy to buy Top-Up Miles if you think you’re going to need more… Read more ›

Does having more than one driver affect my policy?

Yes, it may affect the price of your policy. If you’re a black box… Read more ›

Do Carrot policies have a curfew?

There is no curfew on a Carrot Insurance policy, but driving late at night… Read more ›

What if I want to cancel my policy?

If you want to cancel your policy, please contact us via LiveChat. Box Policy… Read more ›

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