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Frequently Asked Questions

The answers to some of our FAQs can be found below. You can also communicate directly with one of our agents by using the on-screen webchat feature!

Who is Carrot Insurance Services?

Carrot Insurance Services is a car insurance company that uses a black box or a smartphone app to track your driving behaviour. You can find out more on our About Carrot page

How does Carrot Insurance Services work?

When you take out a policy with Carrot Insurance Services, you will be given a black box or a smartphone app. The black box will be fitted to your car, and the app will be downloaded to your phone. The black box or app will track your driving behaviour, including things like your speed, acceleration, and braking.

What are the benefits of Carrot Insurance Services?

There are many benefits to taking out a policy with Carrot Insurance Services, including:

  • You can get connected with a black box or our clever smartphone app.
  • You can check your progress using the app or online dashboard.
  • You can drive safely to get a positive (green) driving score.
Is Carrot Insurance Services right for me?

Carrot Insurance Services is a good option for drivers who are looking to save money on their car insurance and who are willing to drive safely. If you are not comfortable with your driving behaviour being tracked, then Carrot Insurance Services may not be the right option for you.


Please visit the Help Centre for further assistance, featuring useful articles for a wide range of specific queries.