What if I want to cancel my policy?
If you want to cancel your policy, please contact us via LiveChat.
If your policy is underwritten by Haven, the below cancellation charges apply:
Cancellation within 14 days
If you or we cancel your policy within the first 14 days, you’ll pay for your time on cover, we will retain £25 of your initial administration fee and a £50 cancellation fee.
Cancellation after 14 days
If you or we cancel your policy after 14 days, you’ll pay for your time on cover, we will retain the £92.50 administration fee and a £50 cancellation fee.
Please note — if you’ve had a claim, or someone has claimed against you, you will not be entitled to a refund.
If your policy is underwritten by Zurich the below cancellation charges apply:
Box Policy
If you or we cancel your policy within the first 14 days, you’ll just pay for your time on cover plus a cancellation fee.
Cancellation after 14 days
If you or we cancel your policy after 14 days, you’ll be charged according to the table below — minus any payments you’ve already made — plus a cancellation fee.
| Cancellation month | Charge of annual premium |
|---|---|
| Before the policy starts | 0% |
| In the first 14 days | Pro rata |
| 1st | 20% |
| 2nd | 30% |
| 3rd | 40% |
| 4th | 48% |
| 5th | 56% |
| 6th | 64% |
| 7th | 72% |
| 8th | 80% |
| 9th | 85% |
| 10th | 90% |
| 11th | 95% |
| 12th | 100% |
App Policy
If you or we cancel your policy at any time, you’ll just pay for your time on cover plus a cancellation fee.
If you paid for the whole year up-front, we’ll send you a refund minus the above amount.
Please note — if you’ve had a claim, or someone has claimed against you, you will not be entitled to a refund.
